Biggest Passenger Airline Complaints


Consumer Reports recently released their Survey of Travel Gripes as taken from a poll of 2,000 airline passengers during January 2010. A total of 24 categories were presented and rated on a scale from one to ten (with a ten meaning it "annoys you tremendously").

Here are the highlights of Consumer Report's Survey of Travel Gripes:
  • 8.4 - luggage charges
  • 8.1 - ticket fees
  • 7.9 - rude/unhelpful car rental agency staff
  • 7.8 - hotels (in general)
  • 7.7 - airlines (in general)
  • 7.2 - don't like the hotel bedding (according to women surveyed; 6.2 for men)
  • 7.1 - poor communication during airline delays
  • 7.1 - pressure to purchase extra car rental coverage (according to women surveyed; 6 for men)
  • 7 - fellow passengers that hog the seat
  • 6.8 - the actual airline delay
  • 6.8 - expensive hotel room snacks (according to women surveyed; 5.2 for men)
  • 6.7 - airline carry-on space
  • 5.2 - the length of airport security/check-in lines
  • 5.1 - lack of complimentary airline food/snacks
  • 4.9 - annoying children/crying babies
For more information on the Survey of Travel Gripes, visit Consumer Reports.


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